Frequently Asked Questions
Everything you need to know about shopping with Tokyo Laundry.
How long does shipping take and what are the costs?
We offer standard and express shipping options. UK Standard delivery typically takes 3-5 working days, while international shipping can take 7-14 days depending on your location.
What is your return policy?
You can return any unworn items with original tags attached within 30 days of purchase for a full refund. Please note that for hygiene reasons, underwear and swimwear cannot be returned.
How do I know which size to order?
We provide a comprehensive size guide on every product page to help you find the perfect fit. Our clothing generally follows a standard UK fit, but we recommend checking specific measurements for our slim-fit ranges.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the courier's website.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Are your products ethically sourced?
At Tokyo Laundry, we are committed to ethical manufacturing. We work closely with our suppliers to ensure fair labor practices and safe working conditions across our entire supply chain.